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COVID-19

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Booking Assurances

We are very pleased to welcome you to Parade House. Our business is ensuring that your property is cleaned to the very highest standards, investing extra hours and cleaning materials to reduce risk to Covid. We will also appreciate all guests to understand the following guidelines issued by the government and explained here by PASC, The Professional Association of Self-Caterers.

What happens in England if Guests in Self-Catering get Covid, get pinged,

get told to self-isolate?

Key Points

  • What to do if guests test positive for Covid whilst in self-catered accommodation
  • If guests cannot come to stay because they are self-isolating, do they get a refund?

Key Points

When do you have to self-isolate under the current rules?

  • You have any symptoms of Covid-19 (a high temperature, a new, continuous cough or a loss or

change to your sense of smell or taste)

  • You have tested positive for Covid-19
  • Someone in your household bubble has symptoms or tested positive
  • Someone in your childcare or support bubble has symptoms and you’ve been in close contact

with them since their symptoms started, or during the 48 hours before they started

  • Someone in your childcare or support bubble tested positive and you’ve been in close contact

with them since they had the test, or in the 48 hours before their test

  • You’ve been told you’ve been in contact with someone who tested positive by NHS Test and

Trace

If you have Covid symptoms you and other members of your household must self-isolate for a period

of 10 days from the day you developed the symptoms.

If you have symptoms but then undertake a PCR test and the result is negative, you and other

household members are no longer required to self-isolate.

If you have symptoms and your PCR test is positive, you and other household members need to

continue to self-isolate for 10 days. The self-isolation period includes the day your symptoms started

and the next 10 days.

If you do not have symptoms and your PCR test is positive, you and other household members need to

self-isolate for 10 days. The self-isolation period includes the day that you took the test and the next 10

days.

If you have been texted, emailed or called by NHS Test and Trace and told to isolate due to coming into

close contact with someone who has the virus, you must self-isolate for 10 days from that last day that

you were in close contact with the person that tested positive. If you undertake a PCR test after being

told to self-isolate by Test and Trace and the result is negative, you must still continue to self-isolate for

the 10-day period.

If you have been “pinged” by the NHS Covid-19 app and it has told you to self-isolate, you are strongly

advised to do so. The app will provide you with a countdown timer telling you when you can leave self isolation based on the date that you were in close contact with the person that tested positive

As It Applies To Guests of Parade House

If a guest tests positive for Covid then they must isolate by law, fine for not doing so starts at £1000.

If a guest is told to self-isolate by NHS Test and Trace via text, email or phone call, then they have to

self-isolate by law. The fine for not doing so starts at £1000.

However, if a guest gets ‘pinged’ by the Test and Trace app, then they are strongly recommended to

self-isolate, but it is not a legal requirement.

Self-isolating also means that the guest and all household members must remain at home if it occurs

before their visit. There are very limited options for leaving the building, see further down for full

details, in general terms, what to do if you are contacted by the NHS says:

Definitions.

‘Self-isolation if you have symptoms’ means you and all household members must remain at

home. Do not go outside your home for any reason, that is to work, school or public areas, and

do not use public transport or taxis. The guidance for households with possible COVID-19

infection page has more information on self-isolation.

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

‘Contact’ means a person who has been in close contact with someone who has tested positive

for COVID-19 and who may or may not live with them.

It is a legal requirement to self-isolate if you test positive for COVID-19 or if you are identified as

a contact and told to self-isolate by Test and Trace. Failure to self-isolate for the full time-period

can result in a fine, starting from £1,000.

https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works

What to do if guests test positive for Covid whilst in self-catered accommodation.

In short, if a guest tests positive for Covid whilst staying with you, they should return home at once if

they reasonably can. If they cannot, and the accommodation is available then they should pay for the

accommodation. If the accommodation is not available, then the guest needs to make other

arrangements.

Booking Assurances

We are currently accepting bookings for 2021 and 2022.

From Feb 2021, any holidays booked direct through Parade House Woolacombe to Sept 2022 will be under the following Booking Assurances as an addition (and over-riding our standard Terms and Conditions) in the event of Covid-19 impact: –

Book with Confidence

We understand that the constantly changing Covid-19 situation is creating a lot of uncertainty and that you may be nervous about what would happen in the event of another  National Lockdown, Restrictions in Your Area or Restrictions in the North Devon Area.  We are here to reassure you that you can book with confidence, safe in the knowledge that you can flex your travel plans if the disruption caused by the Covid-19 coronavirus means that you are unable to come and stay with us.

Reassurance

We can’t say exactly what will happen with the current outbreak and when we might be ‘back to normal’ again, but we can confirm that we are here to help and to look after you every step of the way, from start to finish, with support whenever you need it.

Flexibility

We know that peace of mind and flexibility are key to ensuring that you feel confident booking a holiday with us, so we have been working hard to ensure our service is as flexible as possible if you are unable to join us as a result of Covid-19. In summary, should you be unable to come to Parade House as a result of a National Lockdown, Confirmed Positive Covid Cases / restrictions through Track and Trace, restrictions to travel in your home area or restrictions to travel in the North Devon area we can offer the following: –

  • We agree to postponing your holiday with no change fee.
  • We will honour the rates of your 2021 booking
  • We will offer a full refund if no suitable dates are available*

*only available for bookings direct with Parade House Woolacombe as agency fees may apply.

It should be noted that once you have placed your booking, you have booked your property in its entirety, regardless of the number of guests (up to the properties limit) you wish to include. This means that if local or national restrictions, around number of households allowed to share/number of people allowed to mix, in indoor settings are impacted, the booking would remain viable.

Many of our guests thus far have opted to move the dates of their booking and we are grateful for this.  If you have made your final payment (to be made 30 days prior to your stay unless otherwise agreed), we can refund you,  back to the deposit amount you paid, so that we do not hold large sums of monies for extended periods of time against your booking. Please email us if this affects your booking. Please note: any increase in costs (e.g. moving from off-peak to peak) will be required to be met by you, the guest, (however we will not apply price increases to the same date booked for next year if it has increased due to a price increase).

 

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