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COVID-19

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Booking Assurances

We are currently accepting bookings beyond the current lockdown for 2021 and 2022.

From Feb 2021, any holidays booked direct through Parade House Woolacombe to December 2021 will be under the following Booking Assurances as an addition (and over-riding our standard Terms and Conditions) in the event of Covid-19 impact –

Book with Confidence

We understand that the constantly changing Covid-19 situation is creating a lot of uncertainty and that you may be nervous about what would happen in the event of a National Lockdown, Restrictions in Your Area or Restrictions in the North Devon Area.  We are here to reassure you that you can book with confidence, safe in the knowledge that you can flex your travel plans if the disruption caused by the Covid-19 coronavirus means that you are unable to come and stay with us.

Reassurance

We can’t say exactly what will happen with the current outbreak and when we might be ‘open for business’ again, but we can confirm that we are here to help and to look after you every step of the way, from start to finish, with support whenever you need it.

Flexibility

We know that peace of mind and flexibility are key to ensuring that you feel confident booking a holiday with us, so we have been working hard to ensure our service is as flexible as possible if you are unable to join us as a result of Covid-19. In summary, should you be unable to come to Parade House as a result of a National Lockdown, restrictions to travel in your home area or restrictions to travel in the North Devon area we can offer the following: –

  • We agree to postponing your holiday with no change fee.
  • We will honour the rates of your 2021
  • We will offer a full refund if no suitable dates are available*

*only available for bookings direct with Parade House Woolacombe as agency fees may apply.

It should be noted that once you have placed your booking, you have booked your property in its entirety, regardless of the number of guests (up to the properties limit) you wish to include. This means that if local or national restrictions, around number of households allowed to share/number of people allowed to mix, in indoor settings are impacted, the booking would remain viable.

Many of our guests thus far have opted to move the dates of their booking and we are grateful for this.  If you have made your final payment (to be made 30 days prior to your stay unless otherwise agreed), we can refund you,  back to the deposit amount you paid, so that we do not hold large sums of monies for extended periods of time against your booking. Please email us if this affects your booking. Please note: any increase in costs (e.g. moving from off-peak to peak) will be required to be met by you, the guest, (however we will not apply price increases to the same date booked for next year if it has increased due to a price increase).

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